Looks confusing? don’t worry! I will explain.Īudacity is a simple free software that will convert your file in any format to above Cisco acceptable format. If you don’t convert the file in an acceptable format and go ahead with the upload then a system will accept the file but it will not work leaving you scratching your head as why it is not working! I am sure you already know that Cisco UCCX Prompt, CUC greeting audio file or CUCM MOH wave file must all adhere to a strict format before you can upload it to the system. Most often than not the file provided you will not be in a format acceptable to UCCX. You have been asked by your customer to update a menu prompt or insert a Holiday message to the script and they provided you with an audio WAV file or an MP3 file recorded either using Windows Recording application or any other application for that matter.
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